This Privacy Policy explains the types of data we collect, how and why we use your information, and the options available to you to access, update, or manage your personal data.
What information does Helnan.com collect about me?
We collect basic information when you use our contact forms, such as name, address, email address, and phone number. When you make a reservation or enroll in our loyalty program, additional information may be collected, including government identification and credit card data. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies on our websites and mobile applications to collect information about interactions and usage, although these do not include any of your personal information.
How does Helnan.com use information about me?
We use the information mentioned to deliver, improve, update, and enhance the services we provide to you. For example, we use information about you to deliver our services (such as room and restaurant reservations) and to detect and prevent fraud and abuse.
Does Helnan.com share my data with third parties?
We do not share your personal data with third parties, except when required to do so by local laws and/or regulations. Share data, including processing payments, when you check in to one of our hotels. We only share the minimum information necessary to perform or deliver that service.
What is the purpose of the cookies you use on your websites?
Cookies allow us to improve your user experience and track your browsing behavior, such as the links clicked, items purchased, your device and browser type, and your geographical location. This allows us to provide you with more relevant product offerings, a better experience on our websites, and to collect, analyze, and improve the performance of our services. We do not share that information with any third party. For more information, please read our Cookie Statement.
How will you use my email address?
Your email address will be used to communicate with you regarding any inquiry, your room or restaurant reservation, and, if you have opted in to receive information about upcoming activities or offers at our hotels, informational email messages. We do not share your email address with any third party. You can choose not to receive email communications from us at any time by using the links shown at the bottom of the email messages.
Who else other than Helnan.com could access my stored personal information?
Helnan.com follows the laws of the countries where we operate and will cooperate with government and law enforcement when required. We may share your information if we believe it is necessary to respond to legal requests (like subpoenas), protect our rights or the rights of others, ensure public safety, or stop illegal or unethical activity. If the law allows, we will make reasonable efforts to let you know if your personal information must be shared as part of a legal process.
If at any time you have additional questions about our practices or any of your rights described above, you may reach our Data Protection Officer by contacting us at info(at)Helnan.com
or the address shown below.